If you need more than just “Name, Number and Message” this is the package for you. We can screen and escalate every call just the way you require. We will customize the questions we ask each caller to ensure you get all the information you need to solve their problem. We keep track of what problems you want to be notified of immediately and which ones need to be held until morning. We will keep track of which staff member is on call and deliver the message exactly as you wish. We can even help troubleshoot with the caller if you give us the right questions to ask. See pricing page for options.